Frequently Asked Questions

What shoe size should I buy?

If you are a half size or in-between sizes, we recommend sizing down in boots and sizing up in mules. For additional questions, please reference the sizing chart prior to purchasing or contact us directly at

Where are Lou shoes made?

All Lou footwear is handmade in Los Angeles, California.

What is your return policy?

Please refer to our Shipping & Returns page. 

What is your exchange policy?

We cannot offer direct exchanges at this time. 

Where do you ship?

We currently ship to the US and internationally. For shipping details, please refer to out Shipping & Returns page. For additional questions, please email customer care at

How do I care for my shoes?

Lou shoes are handmade from fine European leather. As a result, there may be slight variations in shade or texture, which we feel adds to the overall uniqueness of our footwear.

We recommend that you store your shoes in the provided dust bag, and in a cool, dry place. Use a dry, soft cloth to spot clean, and avoid rain and moisture when possible. 

To further protect the leather, we recommend lightly spraying with a reputable leather or suede protectant spray. 

What if I receive a defected item?

Our customers are of the utmost importance to us, so we do our best to repair, exchange or refund any defected item as quickly as possible. Defects will be reviewed on a case by case basis, and proof of purchase must be provided upon review. 

Can I order out of stock items?

If you are interested in a sold out item, please contact us at for more information. 

Have some more questions? 

Email us at